Face ID repair · Lagos
iPhone Face ID Repair in Surulere, Lagos
"Face ID is not available", "Move iPhone lower" that never clears, or Face ID lost after a cheap screen swap — these are TrueDepth faults. We diagnose the dot projector, flood illuminator and their flex cables, and repair at board level where needed.
VICFIX REPAIR SERVICES · Lawanson Bus Stop, Surulere, Lagos, Nigeria · Mon–Sat: 8:00 AM – 7:00 PM · Sun: 10:00 AM – 4:00 PM
What's included
TrueDepth diagnostics
We isolate the exact failed module instead of guessing.
Board-level micro-soldering
Dot projector and flood illuminator repair where a swap is impossible.
Front camera & sensor work
Selfie camera, proximity sensor and earpiece flex repaired together.
Written warranty
Every repair is covered by a written warranty on parts and labour.
Same-day turnaround
Most repairs are completed the same day at our Lawanson workshop.
Pickup & delivery
Free pickup and delivery on home service across Lagos, Nigeria.
Symptoms we see
- 'Face ID is not available. Try setting up Face ID later.'
- 'Move iPhone lower/higher' loop that never completes
- Face ID stopped working right after a screen replacement
- Attention-aware features and Animoji not working
- Front camera works but Face ID does not
- Face ID failing only in the dark
Common causes
- Drop damage to the dot projector inside the TrueDepth module
- Water corrosion on the flood illuminator or its flex
- A previous low-quality screen repair that tore, pinched or omitted the TrueDepth flex
- Board-level damage to the Face ID power rail
- Excess heat or pressure during an earlier reassembly
Our repair process
- 1
TrueDepth diagnostic
We identify which module — dot projector, flood illuminator or flex — has failed, instead of guessing.
- 2
Explain the constraint
Face ID is cryptographically paired to your iPhone, so a donor part cannot be swapped in. We repair the original module.
- 3
Board-level repair
Micro-soldering on the original flex and module, with the front camera, proximity sensor and earpiece flex checked at the same time.
- 4
Enrolment test
We re-enrol a face on the device and confirm it works in daylight and darkness before handover.
How long it takes
Same-day diagnosis; board-level Face ID repair typically takes 24 to 72 hours depending on the fault.
What you gain
- Original Face ID security restored — no passcode-only workaround
- Apple Pay, banking apps and app unlock working again
- Attention-aware features and Animoji restored
- Honest verdict up front if a repair is not viable
VICFIX Assurance
Free diagnostic, and a written warranty on any completed board-level Face ID repair.
iPhones we service
Why Face ID stops working
Drops crack the dot projector, water corrodes the flood illuminator, and low-grade screen replacements tear or omit the TrueDepth flex. Any of these disables Face ID even though the front camera still works.
Face ID is cryptographically paired to your device, so it cannot simply be replaced with a donor part. Our technicians repair the original module at board level — bring the phone in for a free diagnostic and an honest verdict.
Prefer a brand-specific page? See iPhone repair, Samsung repair, Infinix repair, Tecno repair, Redmi repair or Android repair. Check the price list, track a repair, read about VICFIX, or visit us at Lawanson. Home service covers Yaba and Ikeja, plus Mushin, Ojuelegba, Maryland, Lekki and Victoria Island.
Frequently asked questions
- Can Face ID be repaired at all?
- Yes, in many cases. Face ID is paired to the device, so it needs original-module repair rather than a parts swap — that is what our board-level bench does.
- Why did Face ID stop after a screen replacement?
- The TrueDepth flex was likely damaged or left disconnected during the previous repair. Bring the phone in and we will assess it.
- Does Face ID repair erase my data?
- No. Your data stays on the device; only the failed sensor hardware is worked on.
- How long does Face ID repair take?
- Diagnosis is same-day; board-level repair typically takes 24 to 72 hours depending on the fault.
Other repairs we handle
Screen Replacement
Cracked or black screen fixed the same day in Lawanson, Surulere. OLED and aftermarket options with a written warranty.
Battery Replacement
Restore all-day battery life with a premium cell fitted and health-tested the same day in Surulere, Lagos.
Charging Port Repair
Loose, slow or dead charging fixed the same day in Lawanson, Surulere, Lagos.
Water Damage Repair
Ultrasonic cleaning and board-level recovery for water-damaged iPhone and Android phones in Lagos.
Back Glass Replacement
Cracked rear glass removed and replaced with a proper reseal, same day in Surulere, Lagos.
Tecno Repair
Spark, Camon, Pova and Phantom screen, battery and charging repairs in Lawanson, Surulere, with pickup across Lagos.
Book your repair today
Send your phone model and the fault on WhatsApp — we reply with a price and a same-day slot, in-shop in Lawanson or with free pickup anywhere in Lagos.